Call Recording Services
Elite’s call recording services are a powerful addition to any business phone system.
Our inbound and outbound call recording solutions monitor business performance, assess call-handling and remain compliant.
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Call Recording Solutions for Every Business
A hosted call recording service from Elite is a powerful addition to any business phone system.
They allow you to:
- Establish trends
- Identify areas for improvement
- Ensure agents are handling customers professionally
- Train and monitor staff
- Improve customer satisfaction
- Create call archives
Our inbound and outbound call recording solutions are scalable and can accommodate both home workers and mobile calls.
Improve Your Performance with Call Recording
Inbound Call Recording
Ideal for call centres or businesses looking to implement stringent controls on their voice calls and improve quality of service.
Outbound Call Recording
Ideal for companies looking to determine the effectiveness of their agents’ sales techniques. It is also popular with telemarketing companies, credit control departments and organisations dealing with sensitive and confidential data.
Through a simple and intuitive user interface, you can access your recordings from any location and gain a real-time, interactive view of your data.
Key Features
Secure call recording for effective regulatory compliance.
Easy Search Functionality
Through an online web portal, you can quickly and easily locate any call recording.
Cloud Storage
Store your recordings in a secure cloud environment archive for as long as required.
Achieve Compliance
Elite call recordings are compliant with a range of regulations, including PCI DSS, GDPR, Dodd-Frank, MiFIDII and HIPAA.
Clear Audio
An intuitive portal interface allows users to control playback and identify speakers during a call.
Business Benefits
Improve Customer Service
Review your interactions, provide real training moments to share with teams and improve service.
Quick and Easy Installation
Reduce disruption to your business with our out of hours support to ensure install happens at a time that suits you.
Strong Provider Partnerships
Capitalise on Elite's strong relationships with a range of the UK's leading providers.
Expert Technical Support
Partner with Elite and gain access to our dedicated support team, your own personal account manager and your own customer services representative.
Next-Generation Technologies
Next-generation technologies allow you to track calls in innovative ways. You can share calls, add notes and comments and maintain control over access to recorded data.
When we looked at our existing suppliers, side-by-side, Elite stood out as the provider who looked after our needs the best. Elite were always available to speak with when we contacted them, ready to offer advice and we had access to a dedicated account manager who ensured our needs were always being met. It made sense that we would look to shift all communications to them.
Why Choose Us?
Elite are experts in helping businesses collaborate and communicate in a secure, productive and profitable way, wherever you or your employees are located.
Elite Green Certified Partners
As part of our aim to be a sustainable company, we are committed to partnering with brands whose business practices align with this aim. Our call recording partners' efforts to reduce their impact on the environment contributes to our ability to operate in a more sustainable way.
Interested in a Call Recording Solution?
Whether you're looking to get the ball rolling with call recording solution from Elite or you're in need of advice on what is the best option for you, our team is here to help! Fill in our contact form and one of our specialists will be in touch!