8x8 Phone Systems

Transform your current business phone system with contact centre tools to leverage phone calls, video conferencing, instant messaging, advanced call management and more.

What is the 8x8 Phone System?

The 8×8 business phone system streamlines communications between employees and customers, improving service quality and enhancing internal team interactions—all from one easy-to-use platform.

By combining voice, video, live chat, contact centre analytics and APIs, your business can utilise pre-existing applications and benefit from advanced communication capabilities without needing to constantly switch between tools.

A welcome replacement for outdated phone systems reliant on legacy technology, the 8×8 business phone system is packed with features that can boost productivity and efficiency while reducing obstacles.

An intuitive cloud solution, 8×8 cloud-based phone systems enable your workforce to work from anywhere, on any device—desktop or mobile—ensuring ultimate versatility and remote working opportunities.

An All-in-One Cloud Communications Solution That Grows with You

While traditional phone systems require extensive wiring and waiting, the 8×8 cloud phone system is good to go as soon as it’s installed on your device of choice – no more relying on engineers or inconvenient office alterations.

As your business grows, more users can be easily added to accommodate the shift, ensuring your team always has the tools they need to connect with customers and each other.

Completely customisable, the 8×8 phone system can be integrated with digital tools to match the specific needs of your employees, whatever department they work in.

To streamline the customer communication process, you can also integrate existing CRM systems so your team has constant access to essential data, maximising the overall customer experience.

Find Out More

8x8 Business Phone System Key Features

Combine customer and colleague communications for a seamless, straightforward solution that fosters collaboration and clarity.

Access communication channels without delay

Say goodbye to slow, obsolete PBX systems and switch to a reliable cloud phone system that’s ready to go. Simply install the software, log in, and get to work.

Instant mobile access without geographical limits

Your team can access the tools and information they need to work from anywhere with an internet connection. Desk phones, laptops, desktops, smartphones or tablets - it’s their choice.

prevent users from exceeding limits and incurring additional charges

Real-time analytics to adapt instantly

Have a full view of important comms analytics so you can highlight issues, arrange training and make improvements where necessary, encouraging business growth.

Easily integrate your MPLS network with other recognised industry networks

Integration opportunities

Migrate business-essential applications into the 8x8 platform for more concise and simplified work processes.

Why Choose Us?

At Elite Group, we specialise in helping businesses make the most of their communications, leading to improved profits, greater collaboration and enhanced experiences for both employees and customers.

Security

8x8 business phone systems are designed to offer the most robust security, to protect sensitive personal and financial data, following data protection regulations.

Collaboration

Whether working from home, the office or in the field, 8x8 facilitates collaboration amongst teams, so they can offer an exceptional customer experience.

Productivity

By having convenient, direct access to all the tools they need, your employees can remain productive for longer and perform their roles more efficiently.

Profitability

The advantages offered by the 8x8 platform can lead to increased customer satisfaction, higher return rates, improved efficiency, and ultimately greater profitability.

Interested in a cloud phone system for your business?

If cloud-based unified communications with contact centre capabilities sound like the perfect solution for your business, fill in our contact form here and an Elite Group expert will be in touch soon.

Frequently Asked Questions

When compared to traditional, hard-wired phone systems, the 8x8 cloud phone system presents far more opportunities to embrace new features and tools your team can use to take the business further. Being cloud-based, there’s no need to undergo prolonged renovations at your premises. Instead, you can simply install the platform to the relevant devices, connect to the internet, and begin serving customers. Plus, your 8x8 phone system will remain active once the PTSN switch-off occurs in 2027, while any telephone system that is still reliant on copper wiring will no longer be functional. To find out more about this,speak with an Elite Group expert today.

While other cloud phone systems may only offer UCaaS or CCaaS capabilities, 8x8 gives you the best of both worlds, so you don’t need to compromise. This combination allows staff to have real-time visibility over the actions of others, for more effective collaboration and communication. 8x8 also allows you to choose which specific tools you’d like to utilise within your business, so you’re never paying for more than you need. For a more in-depth comparison between 8x8 and other cloud phone system offerings,speak with an Elite Group expert.

Yes. With the capability to onboard over 50 different CRM and analytics tools, there’s a very good chance the CRM you’re currently using can work with 8x8. Get in touch with the Elite Group team to discuss your CRM requirements and we’d be happy to cross-reference the system you’re using with those that are compatible.

8x8 cloud phone systems are good examples of XCaaS, which stands for Experience Communications as a Service. Bringing together the best elements of UCaaS (Unified Communications as a Service) and CCaaS (Contact Centre as a Service), an experience communications platform like 8x8 consolidates all the communications tools a modern business needs into a single, easy-to-use application, allowing them to communicate with customers and colleagues with ease.

If your business already uses Microsoft Teams, you don’t need to replace one with the other. Microsoft Teams can be integrated into 8x8, so your team can continue to use the tools they’re familiar with while also optimising their efforts with the innovations provided by 8x8. Reporting, call recording and PBX features powered through Microsoft Teams are all accessible through 8x8 once integrated, offering an even more impressive all-in-one cloud telephony service. What 8x8 packages are available through Elite Group? Tailor your 8x8 package to suit your business's precise needs. For example, the X1 package offers essential UCaaS tools to get you started, while the X8 package provides a comprehensive omnichannel contact centre, allowing customers to connect with your business through multiple channels. Speak to an Elite Group expert today to create a customised 8x8 package for your business.

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