Maintenance & Support
Our nationwide team of accredited, cross-platform trained engineers ensure you always operate at peak performance and never miss a call.
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Maintenance and Support Packages that Keep Your Business Moving
Elite’s maintenance and support packages provide access to our specialist in-house team of engineers and customer service agents. Our team are here to help solve issues and minimise downtime, to safeguard your business and ensure your customers experience is always positive.
Knowledgeable and Expert Support
We provide flexible, specialist and highly responsive support models for a wide range of telephony and Unified Communication solutions – either as a standard, in-hours contract or as a complete 24/7 service wrap.
With professional services for both minor and major system faults or changes to your existing infrastructure, we can repair, update, or reconfigure a range of platforms as standard, including:
- Gamma Horizon
- Mitel MiVoice Office
- Mitel MiVoice Business
- Mitel Flex
- 8×8 X-Series
If you use a different platform from those listed, don’t worry. Elite are also able to provide ad-hoc support for other vendor solutions through our network of approved and trusted partners.
Our Support Packages Include:
The Elite technical support team possess comprehensive knowledge of every one of our products. From the first conversation things will start moving fast to get you back up and running.
We understand that downtime can have damaging effects on your business, that’s why our expert team work quickly and efficiently to help to maintain your team’s productivity and ensure that the experience of your customers isn’t negatively affected.
Why Elite for Maintenance and Support
Our team of in-house engineers are trained to the highest level and we are able to provide a range of support and maintenance services for your business. From ad hoc support on an issue you are experiencing to full, wrap around 24/7 support for complete peace of mind, we’re here to ensure your business is always working at its best.
With maintenance and support services from Elite, you have access to your own team of experts, whenever you need them.
Key Features
Have your own team of engineers on standby, always.
Support for On-Premise Phone Systems and Cloud-Based UC Platforms
Our engineers possess in-depth knowledge of all our products and services. Whatever maintenance and support requirements you may have, Elite has you covered.
Guaranteed Fix-Repair or Replace
Elite engineers are among the most skilled in the country and can fix-repair almost any issue. In the unlikely situation they can’t, we work out a suitable solution.
Flexible Support Options Including 24/7 Service Wrap
Not only can Elite offer maintenance and repairs for solutions purchased from other providers, we also offer a 24/7 service wrap to give you total peace of mind.
UK-Wide Coverage
No matter where your business is located in the UK, we can solve your problem and will send an engineering team to your premises if necessary.
Business Benefits
From providing the solution to technical issues to ensuring your business data is protected, our team of specialists are here to help.
Security
Elite will ensure your UC solution is secure and software updates are enabled to protect your business from malicious attacks and software bugs.
Business Continuity
Elite hold system configuration backups for every solution so recovery is instant in the event of a catastrophic failure.
Maintain Productivity
When phone systems or UC platforms go down, so does productivity. With an Elite Maintenance & Support package, productivity gets a powerful and responsive layer of protection.
Save Costs on In-House Engineers
Employing an in-house team of engineers is expensive. With Elite’s Maintenance & Support, that cost is eliminated.
Dedicated Account Management
Should the worst happen, you won’t find yourself passed between multiple advisers. With dedicated account management, you’ll always have just one port of call.
Due to my technology background, I immediately knew that our existing telephony system was not fit for purpose, especially during the stresses of the pandemic. It was a high priority to support our staff and our customers with the demands of the new way of working. We needed a system that we could use onsite, on the go and from home, which we could manage ourselves, but still have support on hand.
Maintenance Frequently Asked Questions
Access to the support team can be initiated through any of the below methods:
- Elite Customer Portal: servicenow.elitegroup.com
- Email: customerservices@elitegroup.com
- Phone: 0344 875 8880
Take Care of Your Technology with Elite’s Expert Support
Whether you’re looking for full-time support packages or maintenance for a specific solution, we’re here to help.
Fill in our contact form and one of our specialists will be in touch soon.