Intelligent Communication Solutions for Travel Businesses

Your ticket to improved employee communications and enhanced travel customer experiences is here. Explore how intelligent communication solutions can benefit your travel contact centre.

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Excellent Travel Experiences Start with Good Communication

When it comes to providing the experience your travel customers expect, knowledgeable, proactive communications is key. Intelligent communication solutions enable your travel agency to cope with peak demand, efficiently communicate with customers should unforeseen circumstances affect their trip and encourage them to rely on your business, year after year.

Trusted by 3,500 Customers

Explore Our Intelligent Communication Solutions

From feature-rich CCaaS solutions to intelligent IoT and a range of business mobile solutions, we have everything you need to take your travel business to the next level, provide proactive support for your customers and offer experiences that ensure they choose your business for their travel needs, time after time.

CCaaS

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Intelligent IoT

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Business Mobile Solutions

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Connectivity

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Creating Memorable Experiences for Travel Customers

1 in 5 customers feel that contact centre wait times are too long. When organising a trip, customers are looking for an easy, quick and efficient service from travel agents, so they can spend more time looking forward to their break and less time stressing about the logistics.

High-quality, multi-channel communication
Integrated CRM and third-party applications
Automated and self-service options
Artificial intelligence integration

High Quality Service with a Personal Touch

Ensure your customers feel valued as an individual by enabling access to the information necessary to provide personalised experiences through integrating your business CRM platform within your communications solution for the knowledge you need at your fingertips. Have access to in-depth analytics to tailor each experience to your customer’s exact needs. Monitor call recordings and agent performance to make the changes necessary to improve your service.

Should an unplanned event cause disruption to your customer’s trip, your travel agency contact centre is equipped with everything they need to keep your customers informed and feel secure in the knowledge that you are there for them.

Explore the Case Study

Find out how we enabled On the Beach to service more customers during peak periods without increasing their workforce with intelligent, AI-powered CCaaS solutions.

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Travel Industry Communication Challenges

The travel sector is vulnerable to risks that are unique to the industry.

Peak Demand

Having the ability to meet seasonal demand fluctuations without the cost of employing extra staff.

Unforeseen Circumstances

When a disaster or an unplanned event occurs, you need to be prepared to be there to proactively support your customers.

Allow Elite Support Services to become your employees’ first contact

Personalised Experiences

Ensuring each customer feels valued as an individual and agents have access to their data for a quick, efficient service.

create a more comprehensive backup routine with better data governance.

Agent Management

Having clear visibility on the performance of your agents to ensure they have all the tools they need to get the job done.

Features of Intelligent Communication Solutions for Travel Businesses

Multi-channel Communications

Interact with your customers and colleagues using their preferred method and retrieve customer information across communication channels.

Intelligent IVR

Direct queries through automated or AI-powered options and more complex queries to human agents for more efficient workload distribution.

IoT Solutions

Bolster your business mobile solutions with IoT tools to have access to high quality connectivity wherever business takes your team.

Application Integration

Integrate your productivity applications and CRM systems, so your employees spend less time jumping between applications.

In-depth Analytics

Monitor agent performance and gain advanced insights into the service you provide to improve your customer's experience.

Seamless Scalability

Effortlessly scale your communications to meet the needs of increasing numbers of customers as your business grows.

Why Choose Elite Group

20+ Years of Experience

We have been helping travel companies like yours to improve their service with first-class communication solutions for two decades.

Accredited Experts

Our specialists, engineers and support representatives are all highly qualified and possess accreditations from the biggest brands in the business.

Prestigious Partnerships

We're proud to hold prestigious partnerships with the top vendors in the industry, so you can benefit from first-class solutions with comprehensive support at the best price.

Dedicated Account Management

When you work with us, you are assigned your own named account manager who is responsible for taking the hassle out of managing your contract and is there to support you for whatever you need.