Why Digital Transformation Is A Boardroom Issue That Can’t Be Ignored
Digital transformation has become a catch-all phrase used by any business bringing in any type of new technology to improve what they do. While thereâ...
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How Digital Transformation Is Changing Contact Centres
Today’s contact centre is a hub of customer communication and information. t’s the engine of your customer service, and as such, needs much more t...
Contact Centre Digital Transformation: The Essential Evolution To Improve Customer Experience
From improving customer satisfaction, to providing access to multi-channel communication and using data to uncover customer insights or improve opera...
UCaaS vs CCaaS Â – Key Differences and How to Make the Right Choice For Your Business
The key difference between UCaaS (Unified Communications as a Service) and Contact Centre as a Service is that the former primarily focusses on intern...
What Is The Best VOIP Phone System For Care Homes?
Due to the sensitive nature of health and wellbeing-related information that’s shared within care homes, members of staff must be able to share and ...
RingCentral vs Gamma Horizon: Which is Right for You?
Choosing a communications system is a huge decision that will significantly impact your entire business. There are plenty of options available, but yo...