What You Need to Know About Supply Chain Digital Transformation
What is Supply Chain Digital Transformation? Digital transformation is the process of replacing legacy systems with modern, more efficient technology ...
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Why Digital Transformation Is A Boardroom Issue That Can’t Be Ignored
Digital transformation has become a catch-all phrase used by any business bringing in any type of new technology to improve what they do. While thereâ...
How Digital Transformation Is Changing Contact Centres
Today’s contact centre is a hub of customer communication and information. t’s the engine of your customer service, and as such, needs much more t...
Contact Centre Digital Transformation: The Essential Evolution To Improve Customer Experience
From improving customer satisfaction, to providing access to multi-channel communication and using data to uncover customer insights or improve opera...
UCaaS vs CCaaS Â – Key Differences and How to Make the Right Choice For Your Business
The key difference between UCaaS (Unified Communications as a Service) and Contact Centre as a Service is that the former primarily focusses on intern...
What Is The Best VOIP Phone System For Care Homes?
Due to the sensitive nature of health and wellbeing-related information that’s shared within care homes, members of staff must be able to share and ...