Travel | CCaaS
Golden Eagle Luxury Trains is the world-leading operator for long distance luxury rail travel, providing tours through Central Asia and Europe.
The business were relying on a legacy system and approached us to provide them with an up-to-date, feature-rich alternative that suited their needs more effectively.
We proposed a feature-rich 8×8 system that is internet-based and provided a plethora of features that would benefit the company’s operations.
Prefer to find out more by video? Hear it from our customer. In this video you can see how Golden Eagle utilised Contact Centre technology to improve efficiency and customer experience, whilst making cost savings and getting added value out of their phone system.
The 8x8 phone system allows the business to be prepared for the future after the PSTN switch-off.
Elite Group provided a project team and a project manager to oversee implementation.
The solution was billed via a simple monthly payment and the business only paid for what they used.
Golden Eagle had access to comprehensive support whenever it was required.