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Golden Eagle Luxury Trains Case Study (CCaaS)

Travel | CCaaS

Golden Eagle Luxury Trains Case Study Overview

Golden Eagle Luxury Trains is the world-leading operator for long distance luxury rail travel, providing tours through Central Asia and Europe.

The business were relying on a legacy system and approached us to provide them with an up-to-date, feature-rich alternative that suited their needs more effectively.

We proposed a feature-rich 8×8 system that is internet-based and provided a plethora of features that would benefit the company’s operations.

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Golden Eagle Luxury Trains Case Study Highlights

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Digital Communication

The 8x8 phone system allows the business to be prepared for the future after the PSTN switch-off.

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Project Management

Elite Group provided a project team and a project manager to oversee implementation.

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Cost Efficient

The solution was billed via a simple monthly payment and the business only paid for what they used.

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Comprehensive Support

Golden Eagle had access to comprehensive support whenever it was required.