RingCentral vs Gamma Horizon: Which is Right for You?

Choosing a communications system is a huge decision that will significantly impact your entire business. There are plenty of options available, but you need to make sure the one you choose has the features and flexibility that will benefit you the most. RingCentral and Gamma Horizon are two business communications systems that crop up amongst some of the best. But which is right for you? Let’s take a look…

RingCentral vs Gamma Horizon at a glance

RingCentral and Gamma Horizon both offer great all-in-one communication and mobile telephony services for businesses. Whether you need to stay in contact with customers or internal teams, both products offer suitable solutions for businesses looking to take advantage of cloud-based systems, with a host of extra features and benefits. Voice, text and video can all be communicated through a single application, making it easier than ever for businesses to communicate with each other or their customers in any way they see fit.

Feature	Gamma Horizon	RingCentral
Call Transfer	✅	✅
Voice to Email	✅	✅
Auto Attendant	✅	✅
Conference Calling	✅	✅

Gamma Horizon overview

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Whatever your business size, Gamma Horizon is a cloud phone system packed full of features you’ll find useful. Whether you’re taking your first steps into cloud telephony or are looking for an alternative to your current solutions, you’ll find Gamma Horizon an easy-to-use and cost-effective communications option. 

Make and receive inbound and outbound calls at the touch of a button, and take advantage of Gamma’s other handy features like auto attendant and out-of-hours routing for a great all-around comms experience. Plus, calls are managed through Gamma’s extensive network of independent telecoms providers, instead of a singular, overcrowded provider.

Gamma Horizon Core Features

Unlimited virtual numbers 

Virtual phone numbers allow you to connect your business number to an app that can be downloaded on any phone. This means your business can have a local business number that can be answered by employees regardless of where they are if they have the app downloaded on their phone or computer. With Gamma Horizon you can have as many virtual numbers as you need. This is perfect for companies expanding into new locations that want to create a local presence without necessarily opening up a physical office (at least not immediately).

Voicemail to email

Listening to voicemails can be time-consuming. With Gamma Horizon, you can have your voicemails transcribed automatically and delivered to your email inbox to read when you can. This not only reduces the time needed to review your messages, it means you’re getting messages delivered to one place, which reduces the chance of missing them.

Conference calling

With more teams spread out over different locations, you need the tools available to allow easy collaboration. Conference calling with Gamma Horizon lets you set up simple conference calls with multiple teams. You can even turn voice calls into video calls and easily invite new participants to join without the need for starting new calls.

Positives of Gamma Horizon

Fast Setup

Gamma Horizon always receives praise for the speed at which the service can be set up. Larger enterprises can be up and running within a week, and smaller businesses can be online with their cloud phone solution in under two days. A great option if you want to make a big change in your business, fast.

Impressive extras

If you’re willing to invest a little more, you could take advantage of excellent extra features like call queuing or Horizon’s Call Centre management system, for businesses making and receiving a substantial amount of calls.

Call Queuing

Gamma’s call queuing allows users to customise their own messages for callers, adding an extra layer of personalised customer service. It also comes with the useful feature of allowing queued customers to “break out” of a call queue and leave a voicemail message instead if they don’t want to stay on the line.

Horizon’s Call Centre management system

For companies with a lot of inbound and outbound calls, Horizon’s Call Centre allows for intelligent call distribution, making sure calls are transferred and diverted to the right person for the quickest service. It also dives into the more analytical side of calls, with access to historical call data, to help improve your service in the future.

Downsides of Gamma Horizon

Limited IP handsets

Horizon’s IP handsets aren’t as visually appealing as some of its competitors, but they handle all the functions you’d expect competent cloud phones to deal with and more. Plus, thanks to the Gamma app, you can access all the Gamma Horizon services you need conveniently through almost any smart device.

Add-on features

Gamma’s unified communications system – Horizon Collaborate – is only available as an added extra, meaning large businesses may need to pay more to fully take advantage of what Gamma has to offer.

Gamma Horizon pricing

*ASK ELITE ABOUT THEIR PRICING OPTIONS FOR GAMMA HORIZON

RingCentral overview

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Another feature-heavy cloud telephony solution, Ring Central is a global company serving over 350,000 customers worldwide.

One of the first companies to offer cloud-based IP PBX and phone service, RingCentral is one of the most popular VoIP business phone solutions, offering a mix of features as part of its ‘MVP’ all-in-one phone, text, video and messaging platform.

Perfect for internal business communications and external comms with customers, as well as consistent connectivity through remote working, RingCentral’s focus on large-scale businesses and call centres has allowed it to carve a considerable place in the VoIP telephony market. Even if this place does restrict its accessibility to smaller businesses.

RingCentral Core features

Mobile and desktop apps

Switch between devices seamlessly with apps that are built to suit mobile and desktop users. You won’t get stuck using a single device when you can make the jump to another whenever it suits you.

Document sharing

You can drag and drop important documents straight into conversations on RingCentral’s messaging platform, instead of having to attach them to emails. So you can make sure everyone receives their copies in the moment, when you need them to.

Large-scale video calling

Up to 100 users can join the same video conference call when you need to speak to everybody in your business at once to save time and effort.

Positives of RingCentral

Easy-to-understand controls

Usability and functionality are at the top of everyone’s list when it comes to new tech. RingCentral users can navigate their admin portal quickly without fuss.

Reliable call transfers

Move calls between devices seamlessly with Ring Central’s clear controls, whatever devices you’re using.

Downsides of RingCentral

Only suited to larger businesses and call centres

Small-to-medium-sized businesses won’t reap quite as many benefits as larger corporations with hundreds of employees. RingCentral seems to limit its support to larger companies as well.

Outsourced customer service

Unlike the other entry on this list, RingCentral’s customer service doesn’t receive stellar reviews regularly, with many complaining agents aren’t skilled enough to answer basic queries, or take a long time to offer a response.

RingCentral pricing

*these prices are accurate according to the RingCentral website at the time of writing.

RingCentral’s pricing starts at $20 per user, per month, and increases from there depending on what level of service you want to onboard.

Their “ultra” plan, with unlimited file sharing, unlimited storage for files and recording and more, comes in at $35 per user, per month.

>RingCentral vs Gamma Horizon key talking points:

Caller Minutes

Despite all the bells and whistles, a cloud phone service needs to handle the bread and butter of its service just as well as everything else.

This is where Gamma Horizon has a significant one-up on RingCentral, which only includes 100 minutes per user, per month, as part of its ‘Essential’ package. Users with regular calls will need to punt for one of the more expensive packages if they want to be able to use their phones beyond this pretty low number.

Gamma Horizon, on the other hand, treats its users to 4000 minutes per person, per month. That’s over 66 hours of call time.

Customer service

A huge factor for any business leaping into new technology is the help and support they’ll have available during the setup process, or when things go wrong. Once again, Gamma has RingCentral beat on this one.

RingCentral puts a lot of emphasis on being for big business, not necessarily small or medium sized businesses.

Because Gamma Horizon pitches towards the SME space, the customer service puts more emphasis on personalised help and can offer more handholding if that’s what you need.

RingCentral or Gamma Horizon: Which should you choose?

Feature	Gamma Horizon	RingCentral
Call Minutes	✅	❌
Extra features	✅	✅
Customer Service	✅	❌
Pricing	✅	❌

WINNER: GAMMA HORIZON

While RingCentral may have the upper hand in size and user numbers, there’s no denying the usability and incredible call minutes offered by Gamma Horizon, along with the extras it puts on the table, are perfect for the majority of SMEs.

If you want a reliable, easy-to-operate cloud telephony solution for your business, with expert help available whenever you need it, Gamma Horizon is the phone system for you.

Elite Group work with Gamma to offer businesses like yours all the options they need in cloud telephone solutions to help them thrive.

Click here to find out more about Gamma Horizon and make your next move in cloud solutions today.