Service Change Freeze & Christmas Opening Hours 2024

Service Amendments, New Orders and Customer Service

If you require a change to be made to your services over the festive period, please send the request at your earliest convenience to allow us to implement it well in advance. These changes might include:

• A change to your IVR opening times
• Request a seasonal message for your IVR
• Modifications to your connectivity services
• Redirecting of services and destination changes

We will, where available, process change requests over the festive period. However, to guarantee that your change request can be completed in time, please send it through to us by Wednesday 11th December 2024.

New Order Requests

Please be aware that from Friday 13th December 2024 through to Monday 13th January 2025, some of our network partners will begin to freeze network and provisioning activity for the Christmas period. So, if you would like to place a new order and start the provision process, please send it through to the team at your earliest convenience.

Customer Service Operating Hours

Elite’s customer service teams will be operating our standard 8am to 6.15pm opening hours on the following days:

Monday 23rd December 2024
Tuesday 24th December 2024
Friday 27th December 2024
Monday 30th December 2024
Tuesday 31st December 2024

Out of hours P1 support including weekends and bank holidays is available as normal for those customers who have that level of cover.