Service Portal
Here For You, Whatever You Need
Making a sales enquiry, placing an order, logging a fault or finding the answer to a query – you can do it all from our handy ServiceNow portal. If you are an existing customer you will have access to a ServiceNow account. Simply log in, find the service you need, let us know the details and leave the rest to us.
How Can You Use The Service Portal?
- Log a fault
- Access important documents
- Place an order for additional products and services
- Check out our helpful guides
- View updates on your order
- Download reports and billing documents
Frequently Asked Questions
Want to know more about our services? Log into your ServiceNow account, and click ‘Get Help’.
If you are an existing customer, you can place an order for a new product or service by contacting your Account Manager. However, if you would prefer to order the solution yourself, you can log into the ServiceNow portal and request an order via ‘Change Services’.
Simply log in to our ServiceNow portal and click ‘Get Help’. We will log the fault and repair it, as soon as possible. Once logged, a new support case will be created, which is bound by our strict SLAs.
If you're having an issue using ServiceNow or would prefer to speak to one of our team directly, feel free to call us on 0344 875 8880 or email customerservices@elitegroup.com.
Need Some Help?
Not sure how to access ServiceNow or need a bit of support using the portal's features? We're here to help! Fill in our contact form and a member of our team will be in touch.