Elite Assist
Technical support you can rely on – all day, every day. Our expert agents are here to keep your business moving.
24/7 Technical Support for Business Critical Issues
Your business operations are not confined to traditional 9 to 5 office hours, so neither should your technical support.
That’s why we’ve introduced Elite Assist service for all of our customers. Elite Assist extends our capabilities of our existing 24/7 call logging service to include a 24/7 agent-based telephone service.
Automatic Access to Elite Assist for Existing Customers
As an existing Elite Group customer, you will be entitled to access Elite Assist, no matter which services we provide to you. The service will be free for the first month, after which, the cost will be added to your monthly bill, unless cancelled.
For all high priority (P1) cases raised with us, we will ensure the case is logged in our system and if you require escalation with one of our engineers, we will endeavour to provide this, dependent on the type of service you have with us.
Once a call is logged with us, you will have full visibility of its progress via the Service Portal and will receive updates on the status of your support request.
What Level of Support Is My Service Covered By?
As a minimum, all calls received through our new Elite Assist service will be logged by an agent. From this point, the type of escalation will depend on the service you have with us. Click the button below to see what level of support your services are covered with.
Find Out MoreKey Features
Elite Assist provides you with the peace of mind that we are here for you whenever you need us.
Automatic Access
As an existing Elite Group customer, this new service will be added to your account automatically.
Free Trial
The new service will be free to access for the first month, so you can assess whether it is right for your business.
Access to Expert Support
You can rely on dedicated support from our expert team of engineers, as well as trusted Service Providers and Product Vendors.
Available Across Our Product Suite
Whether you are using our telephony, unified communications, connectivity, connectivity or IT solutions, you will be entitled to access our Elite Assist service.
Business Benefits
Business Continuity
Our Elite Assist ensures your business doesn’t come to a standstill. Our team will work hard to fix the issue and keep your operations moving.
Limited Downtime
Whether the issue occurs during office hours or the middle of the night, we’re here ready for your call. There’s no need to wait to get the support you require.
Maintain Productivity
Elite Assist provides an extra layer of protection for your solutions and business processes, so your team’s productivity isn’t compromised.
Cost-Effective
Maintaining in-house engineers is expensive. With Elite Assist you have access to our expert team for a nominal monthly fee.
Frequently Asked Questions
Yes, the 24/7 service is a monthly service billed in advance that is cancellable at any time by contacting our First Contact Team on 0344 248 8000 or by email: customerservices@elitegroup.com
Why Choose Us?
Elite are experts in helping businesses collaborate and communicate in a secure, productive, and profitable way, wherever you or your employees are located.
Speak to Us Today
Are you ready to take your business communications and technology into the digital age? Please fill out your details and submit the enquiry form and one of our friendly, independent advisors will contact you at the earliest opportunity. Get ready, your journey starts here!