Digital Transformation

Replace your outdated systems and bring your business operations up to speed with modern digital technology and communication solutions.

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Office worker utilising cloud phone system

What is digital transformation?

Digital transformation is the process of using digital technologies to update existing business processes, culture and customer experiences, or create new ones, to meet the demands of the modern market.

It’s where businesses take advantage of technology and solutions available in the digital age and change how they operate for the better, working towards ambitious goals and innovation.

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Why should a business consider digital transformation?

Time moves rapidly in tech. Before you can finish saying GPT the world has moved on.

Businesses still relying on outdated technology will struggle with inefficient processes, errors and slower operations. As time moves on, this technology will be left behind, or even closed down.

Businesses relying on it will face disruption if they don’t stay on top of their solutions.For example, the PSTN switch-off will make analogue phone systems obsolete. Businesses running on obsolete technology will need modern, internet-based communication solutions, like cloud phone systems.

Did you know?

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Of businesses believe that digital transformation can lead to greater collaboration across teams.

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Of businesses believe that digital transformation leads to higher productivity and improved customer experience.

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Of businesses consider digital transformation a top priority in comparison to other business changes.

How Can Technology Reduce Costs For Your Business?

Here’s how:

Enhance your operations
Increase employee productivity and satisfaction
Improve customer engagement

Check out more in our blog…

Business Benefits of Digital Transformation

There are many benefits of newer technology in business, from improved ground systems to business growth opportunities, the opportunities are endless.

Reduced costs

Outdated technology is expensive to maintain and requires constant updates as your business changes. Transform every part of your business with the latest digital technology that’s easy and cheaper to maintain. Condense multiple programmes, subscriptions and expenses into one all-encompassing service with one monthly bill.

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Increased Productivity

Work faster and smarter with better technology. Cut downtime and boost productivity. Digital transformation opens the door to improved ways of working, with consistent, secure access to internal business systems from virtually anywhere, helping workers get their jobs done wherever they are.

Improved Services

Create better customer experiences with improved analytics that give you a greater insight into consumer habits, relationships with your products, and ways you can keep them coming back for more. Use all this data to build new and exciting services around your customers’ needs and desires.

When your business grows, your unified communication solution grows with it

Future-Proof Your Business

Take advantage of cloud-based systems and SaaS products that are hosted securely, and regularly updated with new features based on customer feedback to keep you ahead of the curve. Let your cloud hosting provider take care of the software admin so you can focus more on growing your business.

Your IT network is monitored constantly, meaning problems are prevented in advance.

Enhance Your Operations

Streamline and automate monotonous day-to-day processes to reduce human error and free your team to take on more value-adding tasks and projects. Improve every area of your business, from finance to data management to security and watch your employees’ productivity rise.

Increase Employee Satisfaction

Make it easy for your employees to complete tasks swiftly and spend more of their time on interesting work to keep team morale high. The convenience and ease of use provided by modern technologies eliminates consistent errors and automates repetitive tasks so your team can focus on better work.

Improve Customer Engagement

Customers expect quickfire response times and stellar service in today’s world. The technologies provided through digital transformation offer both. Gather your communications into one easy-to-use platform with intelligent call systems that guide customers to the information or departments they need. This will drastically reduce waiting times and boost customer retention.

Connectivity

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Next Steps

Your digital transformation journey timeline.

Step 1: Get in touch

Call Elite Group today or fill out our contact form - our team of experienced technology experts will be happy to speak with you about your needs and where you see your digital transformation going.

Step 2: Audit

Fill us in on everything we need to know about your business - who you are, what you do, and what kind of systems you’re working with right now. We’ll audit your current setup and offer expert advice about what digital transformation technologies will work for you.

Step 3: Planning

Once we’ve nailed down the services you need, we’ll work with you to plan how you can use these services to take your business to the next level.

Step 4: Implementation

Elite Group will arrange the installation of any new equipment and services you need through our associated providers, keeping you informed every step of the way. Whether it requires a visit in-house, or if everything can be done externally, we’ll make the whole process as easy as possible for you.

Step 5: Continued Support

Once your new systems are up and running, Elite is just a phone call away. We’ll be here to make sure your new systems are up to scratch and working the way you need them to. If you have any questions, we’ll be here for you.

FAQs

No. Current, out-of-date solutions are likely to cost more money than new digital solutions will in the long run. This comes down to a lack of understanding and education surrounding digital transformation with business decision-makers and leaders.

Right now. The sooner you start looking into digital transformation, the sooner your business will feel the benefits.

Get in touch with Elite Group. Our team has decades of combined experience in helping businesses utilise technology to its fullest. We’ll guide you through your first steps and support you until you’re storming ahead with your new digital tech.

Yes. Utilising technology to gain better customer insights can help you make operational improvements to offer the best possible customer experience. If your business is relying on old technology, not only will these outdated solutions cost you more money in the long run, they don’t provide insights that are as detailed as the ones gained through digital solutions. Along with this, faster response times through automation will increase customer satisfaction.

Ask yourself: Do we have too many contracts with different tech providers? Could aspects of our business be automated to save time? Does our business lose time every day because of slow systems? Is our business security out of date? Are our current systems costing a fortune to maintain or repair? Are we still running on ancient servers? If the answer to any of the above is ‘yes’, you will absolutely benefit from a digital transformation.

Do you really know how much is your business spending? You may have multiple suppliers so it can be difficult to manage the bills and invoices or you could have a missing mobile sim. It can be really helpful to get a grasp of your spending. Think about automation systems. Are a lot of your business tasks manual? Is there a way you could make them more streamlined and help increase productivity and reduce downtime. Have you had data breaches and downtime as a result of low security? On site security could be costing you a lot of money to maintain, could you move your systems to the cloud?

Let's use the PSTN switch-off for example. The PSTN network is being switched off in 2025, so businesses that run on the old analogue lines need to switch to digital communications solutions, like VoIP and cloud phone services soon. As these systems aren’t reliant on old technology and can be updated regularly as technology evolves, they’re far more future-proof than the alternative.

If you have struggled with frustrating network issues and do...